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17Oct

The Suggestion Box: Useful Management Tool or Unlawful Solicitation of Grievances

T-Mobile USA, Inc. ("T-Mobile") in 2015 created T-Voice, a nationwide program through which customer service representatives could submit "pain points" regarding certain aspects of the job, including ideas to improve customer service. The majority of...
By: Hinshaw & Culbertson LLP
Source Url: https://www.jdsupra.com/legalnews/the-suggestion-box-useful-management-99950/

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